I dug them out again
this spring for a foray into a career as a phone
psychic—the latest installment of "Human Guinea
Pig," a column in which I am supposed to explore
intriguing corners of life, but in which, so far,
I mostly humiliate myself. (Like
here,
for example.) Locating openings for my
extrasensory services was easy. I went to an
online job site and typed "psychic" into the
search engine. I sent e-mails to the three
companies listed, and two—I'll call them ESP Net
and Chakra Con—sent me back contracts to fill out.
ESP Net's online
"guidance site" asserts that it is an "unrealistic
expectation" for callers to assume psychics are
psychic. But its contract is more ambiguous about
occult powers. While it stated I could not claim a
call was "anything more than entertainment," on
the next page, awaiting my signature, was this
sentence: "It is my personal feeling or
understanding that I possess psychic or
clairvoyant abilities." How could I sign this?
Then I thought of my supernatural ability to read
my husband's mind. Take the other morning when the
dog, suffering from diarrhea, started whining at
4:45 a.m. I looked over at my husband, and despite
the darkness I could see this sentence forming in
his brain: "If I pretend I'm still asleep,
she'll walk the dog." I signed.
I quickly got back
responses from both companies saying I would soon
hear from them about getting approved for the job.
ESP Net invited me to join its online chat site.
The theme of the chats was that while psychics are
operating in the spiritual realm, they have not
relinquished their material needs. That is how I
interpreted such posts as:
"I still haven't
gotten paid yet. I would love to take more calls
but I haven't gotten paid."
"[H]ow long did it
take to receive your first check?"
"When will there be
a paycheck?"
"Has ANYONE gotten
paid???"
After two months of me
sending and resending my contract and ESP Net
misplacing it, the psychic hot line announced via
e-mail that it was accepting me as a reader,
pending a phone interview. (Chakra Con had stopped
communicating with me altogether.) The contract
had warned that I had to be "tested
extensively"—at least five sample readings before
I would get my own log-in number. I spent another
week leaving voice mail messages trying to
schedule my first test when "Sandy," the manager
of ESP Net, called me back. As soon as she spoke,
I sensed an aura around her of a person who had
smoked one or maybe two hundred thousand
cigarettes. " 'Debbie' normally does the interview
to see if you're serious," Sandy said. "But she's
had family problems, so you're not going to get a
call from her. We've been short-handed, so log on
as soon as you can. It's been particularly thin in
the mornings from 8 to noon, so if you can work
mornings, that's good. Any questions?"
I realized I'd just
completed my testing. Although she sounded eager
to get off the phone, I did have a couple of
questions.
"What if someone
sounds suicidal?" I asked.
"Try to talk calmly.
Give them some suicide hot line numbers and
whatnot."
"I'm just going to
read tarot cards. What if they want something
else?" I ask.
"Just tell them tarot
is your specialty. They just want help and
advice," she said, adding, "Keep them on as long
as you can. I think that's it."
Sandy gave me the main
number to call and the four-digit extension I
needed in order to get callers routed my way. I
followed the prompts and found I'd already been
entered into the system as an expert on
"love"—they were psychic! I recorded a
message for callers in which I explained I was
"Natalie" and that I would use tarot to answer all
their relationship questions. ESP Net's online
guidance site had a page-and-a-half-long,
exceptionally sincere opening we could use on our
callers: " … as soon as I heard your voice I
saw the most beautiful aura around you … I felt
immediately that you are one of the world's very
special people … This is one of the most exciting
readings I've done in a long time … I am the one
person you needed to talk to, to receive the
answers and the help you need in your life at this
critical time. …" The true beauty of
the introduction was that it would eat up the
caller's three free minutes and get us on our way
to meeting the company's 15-minute-per-call
minimum.
Forty-five minutes
after I logged on, my psychic line rang.
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"Hi, this is Natalie.
How can I help you?" I asked, unable to give the
recommended opening for fear it would be held
against me in my next life. "Hi Natalie," the
caller said. "I want to see what's going on in my
relationship in general." I asked "Cindy" to think
about her boyfriend while I shuffled the cards and
did the spread. Things looked bleak—among her
cards were the devil and death, and the final
outcome card was the 10 of swords, described in my
deck as the card of "ruin." I wondered how to
break this to Cindy, particularly since I hadn't a
clue as to what was really going on in her
relationship. I blithered for a few minutes about
her concerns that she was investing a lot in a
relationship she was worried was going to
eventually hurt her. Then Cindy started talking.
She said her relationship was very good, and
they've been talking about marriage for two years,
but according to her boyfriend, the time was never
right. It soon became clear that she didn't care
what the cards said; she just wanted someone to
talk to.
After about 15
minutes, our call was interrupted with a recording
saying she had one minute left. Then a recording
said she had added more time to her call. I had
done some Web searching to see how much my
potential callers were paying for my advice, and
my best guess was that it was about $1.99 a
minute. Cindy came back on, and we talked for 15
more minutes. For her $59.70 I told her that she
had conceded all the power in the relationship to
her boyfriend, and she had to find a way to make
the decision whether they would marry more mutual.
I realized that she wanted confidence from me—I
remembered how much I disliked wishy-washy
psychics.
Not long afterward, I
got a call from "Claudia." She wanted to know if
things were really over with "Tom." She explained
that she and Tom had been together on and off; he
had been abusive in the past, but he came back
this time promising that she was the one. They
were supposed to go out that night, but when they
were talking about their plans, Claudia asked Tom
if he was really committing to the relationship.
He responded by saying he didn't want to see her
anymore. From the way she recounted the story, I
could tell that as soon as she hung up with Tom,
she had called me. Claudia wanted to know if she
and Tom were really kaput.
When she mentioned
that there had been abuse, I decided I didn't care
if every love card in the deck turned up—the
answer was going to be that the relationship was
over. Fortunately, the reading was stink-o except
for the last card, the ace of disks. That card
meant the beginning of good fortune, usually
related to finance or work. I told her that Tom
was going to bring her nothing but misery, that
she had to completely free herself from this
relationship because there was a happier future
for her if she did. After 10 minutes, we got the
signal that her time was almost up, so Claudia
re-upped for another 10. After I finished putting
a stake into Tom, she asked about someone at work,
"Phil," who seemed smitten with her. That could
explain the ace of disks, I realized! But I was
worried that Claudia would hop into the sack with
Phil if I told her things looked promising. I just
said I couldn't tell if Phil was the one, but that
freeing herself from Tom would allow her to slowly
find someone better.
After Claudia hung up,
I waited fruitlessly during the next hour for
another call, then finally disconnected. For the
next few days, I logged on at least two hours a
day. Often I would have no calls, but sometimes
there would be a spate of them. "Roxanne" wanted
to know if she should ditch her boyfriend and go
to a new guy. The cards said "No." "Helaine"
wanted to know if the guy who broke up with her
five months ago was going to come back. The cards
said "No." "Nina" wanted to know if the guy who
dumped her three weeks ago might change his mind.
The cards said he might, but it would just cause
her more pain. "Darla" wanted to know if the guy
she had been seeing on and off for 40 (yes, 40)
years was going to get serious this time. The
cards said he wasn't capable of being serious.
Then I got a call from
"Denise," wanting to know if she is going to get
enough money from the insurance company for being
rear-ended because she needs the money
desperately. I wanted to say, "In that case, hang
up the phone!" as well as explain to her that I
was an expert on love, not claims adjustment. I
laid out the cards anyway. I realized I really
didn't want to give this woman advice, so I hemmed
and hawed, and she let her time run out at five
minutes.
Finally, a man called.
"Carl" wanted to know if his former girlfriend of
eight years, who was now involved with another
guy, was going to come back to him. I told him the
reading said no.
"I don't understand,"
he said. "I call a lot, and I've heard all sorts
of things. The last time I called I was told we
were going to get married and have a kid."
Oh, dear. I explained
to him these were just tarot cards and that no one
who reads cards for him has the answer. I asked if
he had any reason to think his former girlfriend
was interested in getting back together.
"Sometimes she gives
insinuendos like that," he said, coming up with an
inspired neologism.
After he explained the
situation a little more, I suggested that maybe
she liked stringing him along while she saw
whether her new relationship worked out. He sighed
and answered with a small voice, "Yeah, that could
be." Then he said, "I don't want to get cut off
without saying thank you."
I knew the company had
taken him for $59.70; for that money I hoped I'd
done him some good.
Later I talked to a
friend about my guilt over participating in this
scam when most of my callers would be better
served by seeing an actual therapist. "Not
necessarily," she said. "Sometimes you just want
someone to give you an answer. Therapists don't
give you an answer. Haven't you ever been to a
psychic?" When I confessed that I have, she said
she had, too.
The next day I was
about to go back to my phone re-inspired when I
checked my e-mail and found one from ESP Net. "I
am sorry to inform you that your Psychic extension
will be deleted … as you have not been logging in
and/or not working the required amount of hours to
keep your extension." I had been working for the
company for four days.
My third eye popped
open, and I realized that while I had been
worrying about exploiting callers, ESP was
exploiting me. I was just someone churning through
the system, generating hundreds of dollars in
calls for them while never being able to meet the
various minimum "talk time" requirements that
would result in getting paid.
During our interview,
ESP's manager "Sandy" told me I would make $7 an
hour. (The contract indicated I could make as much
as $12 an hour.) But it turned out the "per hour"
meant not how much time I was logged on but how
much time I had callers on the line. Various
places in the contract and the guidance site
indicated that during a "pay period" of uncertain
length, I had to have talked for 30, 120, or 600
minutes in order to qualify for a paycheck. I
realized I could make more money if I set up a
card table in front of my house and asked for
donations for readings.
It turns out, however,
that the company is so disorganized that as of
this writing, I can still log on and take calls—it
would be volunteer work, of course. So if you want
an earnest adviser who can tell you whether that
special someone who just dumped you is going to
come crawling back, start calling psychic hot
lines and asking for "Natalie."
******
From the internet by Emily Yoffe |